Ek9994 Terms and Conditions — A Complete Guide to Using the Platform

1General Terms & Conditions

By accessing the ek9994 platform, creating an account, or using any of our services, you agree to these Terms and Conditions. These Terms and Conditions constitute a legally binding agreement between you and us. If you do not agree with any part of these terms, please refrain from using ek9994's services.

Ek9994 is an online gaming and betting platform operating under an international gaming license. We are committed to providing the highest quality gaming experience for users in Bangladesh. These Terms and Conditions are updated periodically, so we recommend reviewing them from time to time.

Ek9994 reserves the right to modify these Terms and Conditions at any time without prior notice. Continued use of the platform after any changes constitutes acceptance of the updated terms.

2Account Register

To create an account on ek9994, the following conditions must be met:

• All information provided at the time of registration must be truthful, accurate, and complete.
• Each person may only create one account. If multiple accounts are found under the same identity, all accounts will be terminated.
• It is the user's responsibility to keep their account password secure. Sharing your password with anyone else is not permitted.
• Any changes to account details (mobile number, payment method) must be reported to ek9994 immediately.
• Accounts cannot be transferred or sold to another person.
• Ek9994 may request KYC (Know Your Customer) verification at any time. Required documents must be submitted within 48 hours.

After registration, you must verify your mobile number to activate your account. Withdrawals are not permitted from unverified accounts.

3Age & Eligibility

Minimum age requirement to use ek9994's services 18 years. Anyone below this age may not create an account or participate in any games or betting.

In addition, the following individuals may not create an account on ek9994:

• Employees of ek9994 and their immediate family members.
• Residents of countries or regions where online gaming is prohibited by law.
• Anyone previously permanently banned from ek9994.
• Individuals enrolled in a self-exclusion program.

Ek9994 may request a national ID card, passport, or birth certificate as proof of age at any time.

4Deposits & Withdrawals

The following rules apply to all transactions on ek9994:

• Minimum Deposit: BDT 100 (bKash, Nagad, Rocket)।
• Minimum Withdrawal: BDT 500।
• Maximum Daily Withdrawal: BDT 500,000 (standard account).
• Withdrawal requests are typically processed within 15 to 30 minutes.
• Withdrawals can only be made to the payment method registered on the account.
• Withdrawals to third-party accounts are not permitted.
• Refunds of deposited funds follow a return-to-source policy using the same payment method.

Ek9994 reserves the right to investigate suspicious transactions to prevent money laundering. Withdrawals may be temporarily placed on hold during this process.

5Bonuses & Promotions

Ek9994 regularly offers a variety of bonuses and promotions. Specific terms apply to each bonus:

• Welcome Bonus: 100% bonus on your first deposit (up to BDT 5,000). A 30x wagering requirement must be completed to claim this bonus.
• Free Bet: Winnings from free bets will be credited as bonus balance, not as direct cash.
• Reload Bonus: The weekly reload bonus is available to active users only.
• The same bonus cannot be claimed more than once.
• Bonuses are generally valid for 7 to 30 days. Any unused bonus will be forfeited upon expiry.
• Ek9994 reserves the right to cancel any bonus if abuse is suspected.

Detailed terms for individual promotions will be listed on the respective promotion page and should be read alongside these general terms.

6Betting Rules

The following rules must be followed when placing bets on ek9994:

• Once a bet is confirmed, it cannot be cancelled, though cash-out may be available under specific conditions.
• Any bet where the outcome is known before the match or event begins will be considered void.
• If incorrect odds are displayed due to a technical error, ek9994 reserves the right to void the affected bets.
• In the event of a disconnection during live betting, the bet will be settled at the odds applicable at the time of placement.
• If a match is abandoned or postponed, the situation will be handled in accordance with the betting management policy.
• The maximum single bet amount is determined by the user's account level.

7Prohibited Activities

The following activities are strictly prohibited on ek9994:

• Multiple accounts: Operating multiple accounts under the same identity.
• Bots & Automation: Placing bets or playing games using automated software or bots.
• Bonus Abuse: Placing artificial or coordinated bets for the purpose of claiming bonuses.
• Collaboration: Multiple users collectively placing bets in favour of a specific outcome.
• Chargeback fraud: Filing false chargeback claims with the payment gateway.
• Money Laundering: Using the platform for the purpose of money laundering.
• Hacking: Attempting unauthorized access to the system.

8Account Closure & Suspension

Ek9994 may temporarily or permanently suspend an account under the following circumstances:

• Violation of these Terms and Conditions.
• Failure to pass KYC verification or submission of false information.
• Involvement in suspicious financial activity.
• If prohibited activities are detected.
• At the user's own request (self-exclusion).

Users may request account closure at any time. Any valid balance will be refunded; however, bonus balances are non-refundable.

To appeal an account closure, you must contact ek9994 Support in writing within 30 days.

9Privacy & Data Protection

Ek9994 is committed to protecting users' personal data. We use SSL encryption and modern security technology.

• Personal data is never sold to any third party.
• Information may be disclosed in compliance with legal obligations or upon request by relevant authorities.
• Payment information is stored using the highest level of security.
• Account data may be retained for legal purposes even after an account has been closed.

To learn more about how we collect and use your data Privacy Policy Read.

10Responsible Gaming

Ek9994 believes gaming is entertainment, not a solution to problems. We promote responsible gaming and have a number of tools in place to support our users:

• Deposit Limit: Set a daily, weekly, or monthly deposit limit.
• Loss Limit: Betting will be automatically stopped if losses exceed a set amount.
• Session Limit: You cannot play beyond the set time limit.
• Self-Exclusion: Exclude yourself from the platform for a period of 6 months to 5 years.
• Reality Check: You will be reminded of your play duration at regular intervals.

If you notice signs of gaming addiction or feel that things are becoming a problem Responsible Gaming Visit the page or contact our support team.

11Limitation of Liability

Ek9994 is not liable for the following:

• Losses caused by internet connection disruptions.
• If a game or betting session is interrupted due to a technical issue.
• Disruption of third-party services (payment gateways).
• Financial losses resulting from the user's own gaming decisions.
• Any issues arising from unexpected technical errors.

12Terms Updates & Contact

Ek9994 reserves the right to amend these Terms and Conditions at any time. Users will be notified of significant changes via email or SMS.

Continued use of the platform after any changes will be considered acceptance of the updated terms. We recommend visiting this page regularly.

For any questions or complaints, please contact our support team:

• Email: [email protected]
• Live Chat: Available on-site 24/7
• Response Time: Usually within 2 minutes

International gaming law shall apply to the resolution of any disputes relating to these Terms and Conditions.